Drupal Support & Maintenance
Ongoing core and contrib updates, security patching, performance tuning, incident response.
24/7 DEDICATED SUPPORT
Incremental Upgrades & Reliable Support
What the retainer includes
Deliverables
MAINTENANCE
Continuous Delivery
Hypercare
Elevated Support Through the Launch Window
The period immediately after go-live runs at elevated capacity: close monitoring, priority response, performance tuning, and editor support. The engagement then moves to the standard hours of the annual retainer.
Our Latest Work
UNHCR - The UN Refugee Agency's Global Donations Platform
One donation platform for 35 markets and every currency.
News from 25 affiliates tagged and published automatically.
5x faster publishing and 100% accessibility on Drupal 11.
"I'm highly satisfied with Vardot, during the project work, the final product, and post-launch support and follow up."
Lasting Impact
UN agencies, universities, and multinationals keep their Drupal platforms in Vardot's managed support, some for more than a decade.
Related Capabilities
Before your book the call
Common Questions
Response and resolution targets are set per severity tier and documented in each agreement. Critical incidents are acknowledged within minutes and worked continuously to resolution. The full tier table is shared during scoping.
By engagement scope and the platform's usage history, reviewed at annual renewal against what the platform actually required.
No. Hours reset monthly so that updates, audits, and improvements run on a steady cadence throughout the year.
No. Hosting is contracted with the platform partner (Acquia, Pantheon, Platform.sh, or Azure). Vardot runs the application layer, with responsibilities set out in a RACI matrix per engagement.
Three months from go-live, after which the engagement moves to the standard managed support hours in the annual retainer.
A technical account strategist, a technical lead, frontend and backend engineers, a QA engineer, and a project manager, retained across the engagement.
