How to Report a Security Issue

Vardot takes the security of our products and procedures very seriously. We educate our staff on security best practices and our development process includes quality assurance such as peer review, security reviews, and automated security audits to help ensure our products are high quality and secure. However, like all complex software products it is possible that a security vulnerability may be present in one of our products.

If you discover a security issue in a Vardot product or hosted service, we ask that you report it to us confidentially in order to protect the security of our services.

Please email the details to our team at [email protected]


Vardot's security team will respond to confirm receipt of your message, review and plan the mitigation of the issue appropriately, as well as set a timeline for a new release or patch. We follow responsible disclosure and will credit researchers when a security issue has been identified and mitigated while adhering to the following specifics.

  • You may not use automated tools in your research without our explicit consent. Use of automated tools may result in investigative action or your IP(s) being blocked.
  • You make a good faith effort to avoid privacy violations, destruction of data and interruption or degradation of our service during your research.
  • You give us reasonable time to respond to your report and carry out remediation.
  • We credit the first researcher to report an issue. Additionally, we reserve the right to only acknowledge researchers who discover issues in Vardot products or hosted services, if we determine the issue to be of a high or critical severity, or if there has been continued research or contributions made by the reporter.
  • We will credit you with your name and a "no-follow" link to the address of your choosing (e.g. Twitter or personal website).
  • We are not interested in reports on the following issues:
    • CSRF in forms available for anonymous user use (e.g. the contact form)
    • Displayed server software "banners" or version information
    • Issues that are being handled in public issue queues of any of our OSS projects in use
    • Click-jacking on domains that do not involve authenticated user accounts
  • We will not bring any lawsuit or begin law enforcement investigation into you if you follow these parameters.


What details should you include when reporting a security issue

Please provide as many relevant details as you can. In particular:

  • What versions of software are involved
  • What steps someone can follow to go from an initial installation of that software to a point where they see the vulnerability
  • Any patches or steps to mitigate the problem

What if the issue is in some other software?

Vardot relies on open source software such as Drupal, Varnish, memcache, nginx, Apache, MySQL and many others. If you identify a vulnerability in one of our products that is actually in the underlying software then you can report the issue to us but could also report it to the security team for that project. For Drupal see How to report a security issue in Drupal. If you report an issue to Vardot and the problem lies with another product we will also contact and coordinate with their team prior to making any release.


Thanks to for the related responsible security issue reporting procedure, which this procedure is influenced by.

    Security Hall of Fame

    Vardot would like to thank the following people who have responsibly disclosed vulnerabilities to us: