June 14, 2026
Most nonprofit Drupal support RFPs fail because requirements are listed but never quantified, making competing proposals impossible to compare. This guide explains the three components of a Drupal maintenance agreement, the SLA numbers that actually protect donation platforms, why hosting determines support tier eligibility, and a seven-step framework for writing RFP requirements, from quantifying ticket history and monthly hours to mandating a pre-takeover website audit.
