When evaluating donation platforms, clients don’t ask the right questions, and vendors are counting on it. As an enterprise executive, you need to dig deeper. Here are five critical questions that will reveal whether your donation platform truly protects your donors and your mission, rather than just promising to.
What to Ask When Assessing a Donation Platform’s Security?
1. Are you actually PCI compliant today?
Red Flag
"We are currently working toward PCI compliance."
Translation: You are processing donor data today without meeting the legal and technical security standards required to protect it.
A trustworthy partner provides a verifiable Attestation of Compliance (AOC) and passes quarterly independent security scans.
2. How are your user permissions and accountability?
Red Flag
"Admin access is provided for all users for efficiency."
Translation: There is no accountability. A single compromised staff account gives attackers the "master keys" to your entire donor database.
The Ideal Response
"Granular Role-Based Access Control (RBAC)."
Vardot enforces RBAC and Multi-Factor Authentication (MFA), ensuring team members only access data relevant to their specific role.
3. What Your Fraud Prevention Strategy?
Red Flag
"Fraud is the payment processor's problem."
Translation: Your mission is exposed to card-testing bots that can process thousands of fraudulent transactions before being noticed.
The Ideal Response
"Defense-in-depth at the Application Level."
Includes rate limiting, behavior tracking, and Cloudflare/CDN Managed Challenges to block bots before they reach the form.
4. How Safe is Your Multi-Layered Architecture?
Red Flag
"Our multi-tenant architecture is efficient and cost-effective."
Translation: Choosing a multitenant SaaS donation platform means you share the risk of attacks with your neighbors.
The Ideal Response
"You won’t be vulnerable if another tenant suffers an attack or a breach."
In addition to proof of a solid isolation between tenants at the database, application, and infrastructure levels.
5. What happens to my data if I move to a self-hosted platform?
Red Flag
"Why would you want to host it yourself?"
Translation: Evading the fact that you might get trapped: data exports take weeks, integrations break, and there's no fallback option.
The Ideal Response
"We offer a complete data export timeline."
The timeline is in hours, not weeks, with a clear highlight of what’s included (data, code, configurations, integrations). In a usable format, not locked, and with backup and independent failover options.
Sovereignty at Scale
$70M+ Annually
Organizations like UNHCR choose ownership over vendor promises. They utilize sovereign infrastructure built with Drupal to manage 35+ global markets with total autonomy.
Real-Time Defense: See threats as they happen in raw server logs.
Zero Neighbors Eliminate risks associated with shared multi-tenant SaaS.
Uptime Reality 99.99% reliability is built into your own architecture.
Moving Forward
When vetting your donation platform provider, to ensure the donation platform security is appropriate, always ask the questions that will shed light on the level of security they can offer.
Be very specific and ask detailed questions about compliance, fraud prevention, access controls, data portability, and the level of safety in a multitenant setting.
You need to ensure the protection of your donors’ data and your entire mission. The Drupal donation platform has the right answer to all of your questions, and Vardot has the legacy to ease all your concerns.
Sovereign Infrastructure: A Security Pillar for Enterprise Donation Platforms
Is open-source actually secure for payment processing?
Yes. Open-source platforms like Drupal allow for transparent security audits. Because you own the infrastructure, you aren't vulnerable to breaches targeting other "neighbors" on a shared SaaS platform.
How do we prevent automated card-testing fraud?
We implement multi-layered protection including honeypots, behavior-based bot blocking, and Cloudflare WAF rules designed specifically for high-volume donation forms.
Why is RBAC critical for NGO security?
Role-Based Access Control minimizes the "blast radius." If an individual staff account is compromised, the damage is restricted to that specific user's permissions, protecting the core donor database.
